Frequently Asked Questions (FAQs)
Your questions, answered with care and clarity.
About the Products
Zela Wellbeing is an Australian-founded company dedicated to supporting mental clarity, mood balance, and restorative sleep—especially during times of hormonal transition such as perimenopause and menopause. Every Zela Wellbeing product is doctor-formulated, combining medical expertise with the latest clinical research. We use only high-quality, evidence-based ingredients at therapeutic doses. All formulations are manufactured in Australia in GMP-certified and TGA-compliant facilities to ensure safety, purity, and consistency.
Yes. All Zela Wellbeing supplements are listed on the Australian Register of Therapeutic Goods (ARTG), meaning they meet strict safety, quality, and manufacturing standards set by the Therapeutic Goods Administration (TGA).
Our formulas are developed by Dr Fatima Khan, along with a team of experienced healthcare practitioners specialising in women’s health. Every ingredient is selected based on scientific research and therapeutic relevance.
Each product label and individual product page includes a full list of ingredients. We use clinically studied, evidence-based ingredients—with no unnecessary fillers, artificial preservatives, or synthetic colours.
All Zela Wellbeing supplements are proudly made in Australia in GMP-certified manufacturing facilities.
Yes. Our current formulations—Mood & Focus and Sleep & Calm—are designed to be taken at different times of the day and can be safely used together. Please follow the label directions and consult your healthcare provider if you’re unsure.
Usage & Safety
Please follow the usage instructions provided on the label of each product.
Everyone’s body responds differently. Some people notice improvements within 2–4 weeks, while others may take longer. Our supplements are designed for daily use to support long-term wellbeing.
If you’re currently taking prescription medications or managing a medical condition, please consult your doctor or pharmacist before introducing any new supplement.
Zela Wellbeing supplements are not recommended during pregnancy or breastfeeding unless specifically advised by a qualified healthcare professional.
Our products are well-tolerated by most individuals. However, as with any supplement, some people may experience mild side effects. If you notice any unusual or persistent symptoms, discontinue use and consult your healthcare professional.
Shipping & Delivery
We currently ship across Australia. International delivery is coming soon—sign up to our newsletter for updates.
Orders are typically dispatched within 1–2 business days. Delivery times vary by location but usually range from 2–7 business days.
Yes. Once your order is shipped, you’ll receive a confirmation email with a tracking link.
Yes, express delivery is available at checkout for an additional fee.
Returns & Refunds
Yes. We offer a 14-day return or replacement policy for any product that arrives damaged or faulty. For safety reasons, we do not accept returns of opened supplements unless there’s a confirmed quality issue.
Please email us at support@zelawellbeing.com.au with your order number and a brief explanation. Our team will respond within 1–2 business days.
Orders & Payments
We accept Visa, Mastercard, American Express, and Apple Pay.
If your order hasn’t shipped yet, we’ll do our best to help. Please contact us as soon as possible at support@zelawellbeing.com.au.
Yes. You can subscribe for regular deliveries at a discounted rate. Subscriptions can be paused, modified, or cancelled anytime via your account dashboard.
Subscription
We offer a convenient monthly subscription for our products, allowing you to receive your MOOD + FOCUS and/or SLEEP + CALM products every month.
Subscriptions are ongoing until you decide to pause or cancel them.
Enjoy 10% off every subscription order plus free shipping Australia-wide on all subscription deliveries.
You can pause or cancel your subscription anytime by contacting our customer support team at support@zelawellbeing.com.au. We’re here to help make it easy!
Subscriptions are available on individual products as well as bundles
Yes! You can update your delivery address or payment information anytime by contacting us or through your account dashboard.
You will be billed each time a new order ships, based on your chosen subscription interval.
Yes, your subscription includes automatic shipments to your nominated address so that you never run out.
Ethical & Professional Standards
Yes. Every ingredient in our formulas is selected based on scientific research and therapeutic rationale. However, individual responses vary, and our products are not intended to replace personalised medical care.
No. The information on our website is for educational purposes only and should not replace professional medical consultation. Please speak to a qualified healthcare provider for personalised advice.
No. Zela Wellbeing products are designed to support general health and wellbeing. They are not intended to diagnose, treat, cure, or prevent any medical condition. Always seek professional advice for health concerns.
About Zela Wellbeing
Zela Wellbeing was founded by Dr Fatima Khan, a Melbourne-based doctor with a special interest in women’s health. Zela Wellbeing reflects her passion for holistic, evidence-informed support for women navigating hormonal changes.
You can email us at support@zelawellbeing.com.au. Our team is available Monday to Friday, 9am–5pm AEST.