Privacy Policy

Welcome to Zela Wellbeing, operated by Zela Wellbeing Pty Ltd (“Zela”, “Zela Wellbeing”, “we”, “us”, or “our”). We are committed to protecting your personal information and respecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal data when you visit www.zelawellbeing.com.au, make a purchase, or interact with our services.

1. What Personal Data We Collect

we collect personal data that is reasonably necessary for our business activities, including:

Identity data – Full name, date of birth, gender.
Contact data – Residential and business address, email address, phone numbers.
Account data – Username, password, profession, and company details.
Transaction data – Purchase history, order details.
Marketing and feedback data – Survey responses, reviews, ratings, email and SMS marketing preferences, and engagement data (e.g., open and click rates).
Technical data – IP address, browser type, device information, and usage data via cookies and tracking technologies

If you make a purchase, payment details are processed securely by third-party providers. We do not store or access your credit card information.

2. How We Collect Your Data

Your data is collected through:

Direct interactions – When you register, make a purchase, contact us, or submit a form.
Third-party sources – Marketing platforms, referral partners, analytics tools.
Automated technologies – Cookies, log files, pixels, and tracking tools.

3. Why We Collect Your Data

We use your personal data to:

Provide and manage our products and services.
Communicate with you (including responding to enquiries or feedback).
Fulfill orders and process transactions.
Personalize your website experience.
Improve our products and content.
Send marketing communications via email, SMS, or other digital channels, where you have provided your consent.
Meet legal and regulatory obligations.

You may opt out of marketing at any time by clicking “unsubscribe” in our emails or replying “STOP” to SMS messages.

3A. Marketing Consent and Spam Compliance

We comply with the Spam Act 2003 (Cth). We only send marketing communications (including email newsletters and SMS promotions) with your express or inferred consent.
All marketing messages include a clear option to opt out. You may unsubscribe from emails by clicking the “unsubscribe” link, or stop SMS communications by replying “STOP” to any promotional message.

4. Use of Cookies and Tracking Tools

When you visit our website, we may automatically collect information via:

Cookies – to remember your preferences and improve user experience.
Pixel tags/log files – to monitor traffic and website performance.
Tracking pixels in emails or SMS – to measure engagement (e.g., opens, clicks) and improve communications.

You can control cookie settings via your browser. Blocking cookies may limit functionality.

5. When We Share Your Data

We may share your personal data with trusted third parties where necessary, including:
• Service providers (e.g. web hosting, marketing, fulfilment, analytics).
• Third-party marketing platforms (e.g., email or SMS services) that send communications you’ve opted in to receive.
• Related entities, affiliates, or commercial partners.
• Payment processors and financial institutions.
• Legal, accounting, or insurance professionals.
• Government regulators, if required by law.
We do not sell, rent, or trade your personal data for commercial gain.

6. Overseas Transfers

Some of your personal data may be processed or stored outside Australia (e.g., cloud platforms or international service providers). Where this occurs, we ensure your data is protected in accordance with this Privacy Policy and the APPs.

7. Data Security and Retention

We take appropriate technical and organisational measures to protect your personal data from misuse, loss, unauthorised access, modification, or disclosure.
We retain personal data only as long as necessary to:
• Fulfill the purposes outlined in this Policy;
• Comply with legal and regulatory obligations; and
• Maintain business records.

8. Your Rights

You have the right to:
• Request access to your personal data.
• Request correction of your data if it’s inaccurate, out-of-date, or incomplete.
• Withdraw consent to marketing communications at any time.
To make a request, please contact us using the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technological, or operational changes. The latest version will always be available at www.zelawellbeing.com.au. Your continued use of our site after updates constitutes acceptance.

10. Contact Us
If you have any questions, concerns, or requests regarding your privacy or this Policy, please contact:
Privacy Officer
Zela Wellbeing Pty Ltd
Email: support@zelawellbeing.com.au
Address: 302/6 Adolph Street, Cremorne, Victoria, 3121, Australia