Refunds & Returns Policy

At Zela Wellbeing, we take pride in the quality of our supplements and your satisfaction is important to us. While we do not offer refunds for change of mind or opened products, we are committed to meeting our obligations under the Australian Consumer Law.

When You Can Request a Refund or Replacement

We will gladly offer a refund, replacement, or store credit if:

· The product is faulty or damaged upon arrival.

· You receive the wrong item.

· We are unable to deliver the item you purchased.

To be eligible, you must:

· Contact us within 14 days of receiving your order.

· Provide proof of purchase.

· Supply a clear description and photographs of the issue.

 

What We Don’t Accept for Return

We are unable to offer refunds or exchanges in the following circumstances:

· Change of mind.

· If the product has been opened, used, or tampered with (for health and safety reasons).

· If the return is requested more than 14 days after delivery.

 

Return Process

If your item meets the conditions above:

1. Email our team at Support@Zelawellbeing.com.au with your order number, a description of the issue, and photos if applicable.

2. We’ll confirm the next steps and, if approved, provide return instructions or arrange a replacement.

3. Refunds (if applicable) will be processed back to your original payment method once we’ve received and assessed the product.

 

Return Shipping

· If your item is faulty or the error is ours, we’ll cover the return shipping costs.

· If the return is not due to our error, return shipping costs are your responsibility.

 

Questions or Support

For any queries, please contact our customer support team:
Email: Support@Zelawellbeing.com.au
Address: 302/6 Adolph Street, Cremorne, Victoria, 3121